In the competitive business environment of today, we are aware of the fact that customers are core to any successful enterprise. eROADS Technology offers a wide range of customer centric technical support services that enables enterprises with state-of-the-art technical support to their customers and employees at optimal costs. These solutions integrate 24x7, personalized technical support services with advanced technologies for knowledge management and automated support. Our Technical Help-desk suite provides a complete range of services to assist customers with post implementation support and solution.
Outsourcing technical support functions provides immense benefits to large and medium enterprises and OEMs who need to focus on their core competency without compromising on customer service and support. Outsourcing technical support functions also proves to be financially profitable. eROADS Technology provides enterprises with highly skilled and dedicated consultants who devote all their expertise to set up technical support services.
Our Offerings:
Helpdesk Centralization - single point contact for handling all IT problems
All calls are logged, tracked and assigned and escalated if required using ticketing capabilities that include required tools, process, database and reporting.
Implementation of ISMS (Information Security Management System) compliant processes for the help desk such as:
Change Control Procedure
Call Process Flow
Incident & Problem Management Approach - The tools we use
include Solarwinds, Advent Net (for Event co-relation tool,
Ticketing) and we use a customized dashboard for reporting
